Salesforce is first and foremost a cloud-based CRM platform leveraged by more than 150 000 companies across the world.
Our interaction with Salesforce is generally centered around creating tickets or sales tasks in the platform automatically.
Your business is centered around selling or hiring out equipment that requires regular servicing in order to maintain the manufacturer’s warranty. From the equipment telemetry, we gain visibility on the number of hours the equipment has been working for or the number of kilometres it has been driven for. Our platform can automatically trigger in your Salesforce environment a Sales task in the right account to the right person to get in touch with the customer ahead of the servicing being due to proactively offer the service, optimising the process, and creating a better customer experience.